Question 1

What is carpooling?

Accepted Answer

Carpooling is sharing the childcare journey with another family that is going in the same direction.
 
Please click this link for further information

Question 2

How much does the services cost?

Accepted Answer

Childcare costs are £14 per hour including collection from school or activities, for subsequent time the costs are £12 per hour.
 
The childcare car journey costs vary, which are dependent upon the distance travelled.
Please have a look at our single journey rates and call us if you are enquiring about membership plans on 02080904144.

Question 3

Do you have a safeguarding policy?

Accepted Answer

Yes we do please have a look at our policy here

Question 4

What is a meet and greet?

Accepted Answer

A meet and greet is a meeting between the parent and the guardian to decide if both parties are happy with the arrangements. This helps parents to get to know the person who will be regularly transporting their child and also helps the guardians to get an insight on the family they will be working for.
 
A meet and greet can be conducted either at our office 19-21 Chapel Road, West Norwood, SE27 0TY or at the parents home or a local coffee shop, a convienient loaction for the family (within reason).

Question 5

What times do you offer childcare?

Accepted Answer

Our guardians can either carry out daytime childcare services, evening childcare services and also overnight childcare services if this is something you require.

Question 6

Is there a set guardian for each journey?

Accepted Answer

Kids Services will match you with a guardian, which often lives within a close proximity to your home address. The same guardian is likely to carry out most of your journeys. However, in the case of this guardian being ill or on holiday, another guardian may be used as cover.
 
All guardians which may carry out cover will have the relevant safeguarding documents. For example, a valid enhanced DBS, an MOT and drivers licence check.

Question 7

How quickly can the service start?

Accepted Answer

The service can start as soon as the meet and greet has taken place and both the family and the guardian are happy for the service to begin.

Question 8

Do i have to have my own car to become a guardian?

Accepted Answer

Guardians do not have to have their own car. Kids Services have walking guardians and also guardians which do transportation using public transport. If you do require car use then zip car can be utilized. However, this would be a small cost out of your wages.

Question 9

Which areas do you carry our transportation?

Accepted Answer

Kids Services currently only carry out transportion across London.

Question 10

Do i need a DBS before applying?

Accepted Answer

You do not need a DBS before applying as the DBS can be processed once you have applied. However, the DBS check is required to come back before you can start working with children.

Question 11

What training do i require before starting work as a guardian?

Accepted Answer

All guardians require paediatric first-aid training and safeguarding training which you can be sent on by Kids Services.

Question 12

Is there an age restriction on the kids you transport and carry out childcare for?

Accepted Answer

Kids Services do not have an age restriction. Transportation and childcare services can be carried out for all ages. 
 
Kids Services will provide the relevant safety transportation equiptment for all ages. For example, car seats/baby seats.

Question 13

How do i register with Kids Services?

Accepted Answer

Please visit the following link in order to regisiter with us: 
 
https://www.kidsservices.co.uk/register

Question 14

Can i have a trial with my guardian?

Accepted Answer

You are able to trial with a guardian for 7 days. If you further decide that this guardian is not suited to you and your family, Kids Services will match you with a different guardian or you can choose to end your contract with the company.

Question 15

How do you work out the pay?

Accepted Answer

The guardian is paid on the distance of the journey/run they complete.

Question 16

Do you do transportation on the weekend?

Accepted Answer

Yes. Kids Services can carry out transportation services on the weekend if this is requested. This includes taking children to activities, birthday parties and appointments.

Question 17

How do i show you my documents for my DBS if it needs to be processed?

Accepted Answer

You will have to bring your documents to the office at Deronda Community Hall, Jarrett Close, SW2 3DG before we can start to process the DBS.

Question 18

Do you accept cash payment?

Accepted Answer

Kids Services do not accept cash. All payment must be made online via debit/credit card.

Question 19

How late can i schedule a pick-up?

Accepted Answer

Our last pick up Monday-Friday will be 9pm. However, on Saturday-Sunday the last pick up/drop off will be 10pm.

Question 20

How will my child know who is picking them up?

Accepted Answer

A meet and greet between the parents and guardian will be arranged before the service begins. The child can also come along to this. 
 
Our guardians also wear 'Kids Services' tshirts in which the children will be able to recognise them.

Frequently asked questions